Last updated: June 2026

At ScratchMe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.

Information We Collect

When you use our website, we may collect:

Information You Provide

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Information submitted through customer support requests

Information Collected Automatically

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate about your order
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send marketing communications (only when permitted by law)

Payment Processing

Payments are securely processed through trusted third-party payment providers. We do not store your complete payment card information on our servers.

Shopify

Our store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services.

Your information may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores your information on secure servers protected by industry-standard security measures.

Sharing Your Information

We may share your information with:

• Shopify
• Payment processors
• Shipping and fulfillment partners
• Customer support providers
• Analytics and marketing providers
• Legal authorities when required by law

We never sell your personal information.

Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyze website traffic
• Support marketing and advertising activities

You can manage or disable cookies through your browser settings.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders
• Provide customer service
• Meet legal and tax obligations
• Resolve disputes

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to certain uses of your information
• Request a copy of your information

To exercise these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

ScratchMe
Email: info@getscratchme.com