Refund policy

14-Day Return Guarantee

We want you to love your ScratchMe™ experience. If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, the product must be returned in clean, hygienic condition and show no signs of misuse, intentional damage, or excessive wear.

How to Start a Return

To request a return, please contact us at info@getscratchme.com and include:

  • Your order number
  • The email used for the order
  • A brief explanation for the return

Once your return request has been approved, we will provide instructions and the return address. Items sent back without prior approval will not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking information.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos or videos showing the issue

If approved, we will arrange a replacement or refund and cover any necessary return shipping costs.

Non-Returnable Situations

Returns may not be accepted for:

  • Products that have been intentionally damaged or misused
  • Items returned without prior approval
  • Orders where the correct product was delivered as ordered
  • Products returned in an unhygienic condition

We reserve the right to refuse returns that do not meet these requirements.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing it.

If your order has already been processed or shipped, we may be unable to make changes. In this case, you may use our standard return process after delivery.

Need Help?

If you have any questions, please contact us at info@getscratchme.com and include your order number so we can assist you as quickly as possible.